The Undo Button

I hate that moment. You know, the one where your stomach drops and you are sure you have made absolutely the wrong call. You zigged instead of zagging. You opened your mouth when it should have stayed closed, or closed it when you should have said something. You stepped out on the ledge, or stayed in the fort. You didn’t make that left turn at Albuquerque.

Whenever I find myself in those moments I mentally reach for an undo button, like the one I use so frequently in Excel. The button that allows me to quickly get back on track and leave that misguided moment behind. The button that lets me try things without consequences. To say, “well that didn’t work the way I thought” or “hmmm, maybe there’s a better way”. Click, click, click and you’re right back where you started, ready to try it over again. Do over — no harm, no foul.

Unfortunately, life doesn’t have an undo button, it just has an “I’ll learn from it” button. The “I’ll learn from it” button feels crappy to press it because nothing really happens. You only feel better about pushing it years later with some time and tears behind you, when you’re talking to someone considering the same choice and you can say, “It’s up to you, but if I had it to do over again…”

But, I’ve found one thing I hate more than going through that moment: watching someone I love go through that moment.

Nothing prepares you for the out of body experience of watching someone you love make the wrong call. Seeing them realize they can’t change it and struggle with how to address it. Holding them through their tears and fears as their brain cycles through the what-ifs and the should’ve-beens trying to get everything back to where it was before. Reaching with them to try to click the undo button.

Click. Click. Click. But, the undo button doesn’t work any better when two people try to click it.

Harder still, I’m not sure you can give someone an “I’ll learn from it” button — I’m pretty sure you have to pick that one up for yourself. And, I recall that it took me several futile attempts to find an undo button before I bought into mine.

Of course, making the wrong call is a part of life. With time and space, I can’t think of any wrong calls in my life that haven’t turned into learning moments. I’m very comfortable with that. I just wasn’t prepared for the fact that I’m not comfortable yet watching the people I love struggle through it.

So, where’s the button for that?

The Rule of Always and Never

As comfortable as I am with myself, my character, and my ethics, I’ve made peace with a basic fact: if I was put in a situation to protect my children, I honestly don’t know what I would be capable of doing. It’s my ethical Achilles heel. When I feel myself judging others I ask myself whether I would do something that bad to protect my children.

And of course I really don’t know.

That’s why when I was listening to a podcast this week called Why People Do Bad Things, it resonated with me. The podcast explores a specific fraud and the broader implications on business ethics. It makes the case that the world is not broken up into good people and bad people, but rather that good people placed in certain situations can make bad decisions.

I spent a large part of my formative professional years in audit roles, and during those years we talked a lot about how to build effective process controls so that good people weren’t tempted or couldn’t make big mistakes. Basically, we were trying to make sure any one person couldn’t get away with something — we always knew that collusion was harder to protect against. And what really surprised me from the podcast was how easily groups of people can talk themselves into doing something unethical. How the rationalization can spread, like a disease.

Like most people, I want to believe the best about myself, that if I was the next link in a questionable chain I would be the voice of reason. I would speak out — I would act with integrity over self-interest and peer pressure. But there are thousands of examples throughout human history where that hasn’t happened. And so I have one thing I do to keep aware of that; I call it “the rule of always and never.”

Whenever I hear my kids use the words always or never, I caution them. Those are strong words, I say. They reflect a level of certainty that humans are rarely capable of and should be used sparingly. For things like gravity. Or sunrises. They don’t get to be used for “you never let me have ice cream” or “I always brush my teeth”. Those statements don’t meet the standard. I want my kids to think about the power of those words and not throw them away on a trifle or pretend some superhuman ability to fight human nature.

I pull out the rule when I hear someone talking about another person’s actions in circumstances they haven’t faced. Or when I hear a political pundit. It’s the voice in the bad of my head that says, “Are you sure you really know, Mel? Never? Always?” It’s my ultimate reminder of empathy and that my span of experience, as wide as it might be for a girl from a small Midwest town, is still very narrow.

Once, my incredibly witty firstborn caught me saying, “we never use never and always,” which made me feel proud and sheepish at the same time. And that’s the point, isn’t it? That we’re all human and fallible — and we should remember that.


Thoughts on Friendship

Last year, I was reminded about the importance of being a constant friend. The kind of friend who is just there. Do you know that little dog in the Looney Tunes cartoons that bops along next to Spike? Like that. Annoyingly reliable, steady, eager to please. Almost a little pathetic, if you think about. Crap, is he still there? Really? Doesn’t he have anything better to do?

Over a period of months I had been sending the equivalent of “ol’ buddy, ol’ pal” texts to a very good friend of mine. We met nearly ten years ago and over the years the stylish black woman became a mentor, someone I trust explicitly to be both honest and kind. She has helped me appreciate a bit about what it means to be an black woman and the mother of a young black man — and she has never judged me for my ignorance or my privilege. And for that I am truly grateful.

So, she’s important to me and every once in a while I send a check-in text just because I am reminded of her. I saw someone with a great necklace. I heard a story on the news. I scrolled past a picture on Facebook. And from April through July I sent her seven texts, none of which generated a reply. No response. Just crickets. It was weird and nerve racking.

Years ago, I would have fretted. I would have assumed that I had done something wrong. That something horrible had happened and that our friendship was ruined. My immediate reaction to failure my whole life has been, “Crap! What did I do?” followed quickly by the sinking guilty feeling that I wasn’t good enough. (I don’t know why I do this, I just know that I do.)

I won’t lie, I did believe that something had happened. But I took a deep breath and reminded myself of four things:

  • I was a good person.
  • I was a good friend.
  • I was trying.
  • I would continue to try.

And so, last summer I dropped text number eight, “I’m in town for the weekend, would you like to get together tomorrow for coffee?” And this time she said yes. Enthusiastically yes. Absolutely yes. The kind of yes that comes with a willing change of plans, a huge hug, an hour of non-stop conversation, pictures of the kids, and all that comes with it. And, with that text, in that moment, I knew being a constant friend was worth it.

Ok, I know there is a whole school of thought around protecting yourself from toxic friendships and that there is guidance about letting those people go. People who tear you down, or insult your life views, or take more emotionally that they give. I’m not talking about that. I’m talking about understanding that your friends will sometimes not be in a place where that can feed your friendship. Or they might not have you on speed dial. Or they might not invest the same amount in you that you do in them. However you measure ‘good friends’. And let’s be honest, we do measure the quality of a friend, both ourselves and others. And sometimes in the fair dealing of friendships I’ve been a better friend than individuals have been to me.

And to that I say, so what? What is the cost of leaning in? The joy I got that day from hugging my friend and learning her story was well worth the few months of confusion. If I had written her off at the fifth text, I might not have known that she was going through a difficult surgery and rehabilitation. I might not have understood that the months of chronic pain took a huge toll, and that she had isolated herself from everything that wasn’t essential to just get through it. I might have assumed it was about ME and not about HER. I might have lost a truly remarkable relationship.

But I didn’t. Instead, I learned that she had gotten my texts. I learned they had lightened her load. I learned that they helped, but it wasn’t enough support to give her the energy to respond. So, maybe I should have tried harder. Maybe she needed me even more.

I’m not the bravest person I know. I ride a desk for a living, I don’t work in an ER, climb into burning buildings or protect communities. I hate feeling vulnerable, too. There were times in my life when reaching out ended in heartbreak and just like everyone I have scars. A pack of pre-teen girls who iced me out. A set of colleagues who derailed my performance. A boyfriend who used me and then left me to have the biggest jag of my young life. Each one was a teaching moment, an opportunity for reflection — not one scar was painful enough to make me change.

In fact, when I look at myself and the person I am, I don’t regret a single time I gave more. I only regret the times when I gave less. I’m not perfect, and there are times when I am sure I have let others down. Before Facebook, staying connected was harder and there are people who have made an indelible mark in my character that I haven’t been able to thank. I keep trying to find them, to let them know, but I can’t always do it.  The reality is that someday I won’t be able to reach out at all and the fewer of those regrets I carry, the better.

Because, ‘ol buddy, ‘ol pal, I’m a Chester*.

(*That’s his name, by the way…that annoying little dog that follows Spike.)

There’s Always a Scoreboard

Competition is a hard thing. Too much competition without compassion and you end up with a vicious ‘win at all costs’ mindset. Too little competition and no focus and you miss out on opportunities to excel. I googled “is competition good” and got pages of articles on the subject. I’ll be honest, I didn’t look at any of them.

It doesn’t matter if it’s good — it just is. Like gravity.

Last night I was hanging out with family, sharing how I got two ‘good mom’ points for having a great frisbee toss with my son. (That probably sounds lame, but I’m pretty inactive on vacation and putting myself in motion was a big deal. And it was an even bigger deal that we had fun, and neither of us took it too seriously.) Anyway, my brother-in-law said, “You’re keeping score?” And I said, “There’s always a scoreboard.”

As soon as the words were out of my mouth, two things happened. First, I felt awful for saying it and second, I decided to write a post about it.

The reason it felt awful is because so often competition is about doing better than someone else.

  • I ran faster than they did
  • I answered more questions right than he did
  • I sold more boxes of cookies than she did.

It’s all me versus you, us versus them. And the next mental step is that doing better means being better. Like somehow a point in time result in an isolated activity equates to a person’s overall value. You know, I managed to have a bit of fun active time with my son therefor I’m a better mom than a mom somewhere who didn’t have the energy to get off the couch. Therefor I am a worse mom than a mom who went with her son on a 10-mile bike ride.

Which is crap.

The reality is that I did something that I’ve been trying to do more. However, tallying a couple of points in my mom column didn’t mean I pulled ahead of Sally Jones in Peoria (currently sitting at 3rd in her region due to a disappointing Sunday dinner), it just meant that I could feel good for a moment. And, I could bank those points, mentally at least, for the next 12 hour workday when my family has to eat Chipotle without me.

I love the Harry Potter books. It’s no surprise that my favorite character is Hermione: she is unapologetic about her smarts, she comes up with great ideas, and she isn’t afraid to get stuff done. But perhaps my favorite part of the overall universe is the battle for the House Cup. “Five points of Griffendor” makes me smile, every single time I hear it. Yeah, sometimes you have to save the world to get points, but most times you just have to work hard, apply yourself, and support your team. I find myself saying it all the time when I see small wins and everybody knows what I mean.

What does your scoreboard look like? If it’s lower than you would like, today is a great day to give yourself some points. And if you’re struggling with it, here’s something…

Five points for Griffendor, just for reading this post.

Building Your Brand

At dinner recently, I was chatting with the kids about going to a movie. The teenage girls (my daughter and her friend) were giggling over a rated R movie starring some good looking men. I commented that there was no way we could see that because, “Your mom would never forgive me.” They assured me that I could simply tell her mom that we saw something more acceptable. Then a sigh went around the table, “She would never do that, she doesn’t lie.”

And that is what brand looks like, an instanteous certainty of who someone is and how they will act.

When I was studying branding basics in grad school, I didn’t think of it beyond its business applications. We talked about the research on brand recognition, we discussed the Tylenol scare and Johnson & Johnson’s response, and we did case study after case study on some of the strongest brands in the world. It was easy to see how important a company’s or product’s brand was to its success. I just didn’t realize until later that the concept of personal reputation is too simple — that looking at oneself as a brand is much more inclusive.

I spend a lot of time thinking and worrying about my brand. Like in business, at the end of the day that is all you really have. You can lose your possessions, your job and your looks, but the way you have acted and the impact you’ve had on others leaves an indelible aura in the world. Your brand creates a spontaneous reaction when someone hears your name. Brand is why people join communities and companies, or why they leave.

And yet there is no “good” brand — some people like Starbucks, some like McDonalds — what matters is consistency. Knowing that day after day, week after week, year after year you will get what you expect. The individuals who have the strongest brands are those who don’t shy away from who they are and how they act. Love them or hate them, their brand roars through and refuses to be compromised.

When I graduated from high school, I wanted to rebrand myself. I picked a college so far away from where I grew up that there wouldn’t be a hint of the vapor trail I had created in my first 18 years. I set about creating new experiences with a new group of people. I started over with a white piece of paper. And a funny thing happened, the same brand re-emerged. So, I stopped thinking my brand sucked and leaned into it.

It’s a lot more fun that way. Trust me.