I’m Biased & That’s Ok

Soon after I started my first professional job the team that had recruited me asked for help. They thought I would be a good ‘recent hire’ and they brought me into the recruiting effort. At the time it felt like a nice compliment; many years later I realized it was one of those crucial moments that helped develop me into the person and leader I am now.

Let me explain.

In order to to recruit, I was required to take mandatory interviewer training. At the time I remember thinking the day or two that I was away from my desk was a very long time, a serious interruption from the “real work” they were paying me to do. I embraced it, but I thought of it as more perfunctory than profound.

I couldn’t have been more wrong.

The training was broken into two parts, theory and skills. The skills section focused on how to take effective notes, how to solicit responses, and things that could and couldn’t be said. It was all very good, I learned fundamentals that have served me well for many years. But the bigger piece of it for me (as it always is!) was around the theory of talent acquisition. How can organizations find the best talent for any given role? What stops talent from coming to the top?

I’m sure there were many elements in that section, but the one that was the most impactful to me was the idea of managing bias. The trainer explained that everyone has a series of experiences that frame their view of the world. Those frames are your personal bias — all of the things you know to be true just because you’ve been alive and breathing. You can’t avoid having biases, she said, so you need to work hard to be aware of them and build systems and processes that are designed to counter them. Without that, you won’t be open to all talent, you’ll just build organizations that look a lot like you.

It made immediate sense to me. I stopped thinking about a world where I either was or wasn’t biased and started thinking about a world where I would always be biased and I needed to own my assumptions constantly. It shifted me from a closed circle where I was everything I would ever be to an open sunburst, where all I needed to check and challenge my biases was a willingness to have new experiences and ask new questions.

Recently, I have been thinking back to that learning. I feel like I’m exposed to more and more in the digital world as my physical world is becoming increasingly homogenous and isolated. I look around and see a tendency to generalize based on anecdotes and experiences. I see unquestioned bias popping up left and right, and I see the tendency to self-reinforce those biases by clicking links and reading articles that support it.

And in case it sounds like preaching, I do it, too. It’s hard not to these days.

When I feel myself falling into that pattern I try to remember is that it isn’t possible to live without bias — bias is just as much a part of life as breathing. Instead, I try to be honest about my biases and how they lead me to act. Personally, I am biased toward strong, intelligent women. I tend to view a generalist leader as stronger than a specialist leader. I lean toward extroverts who like to brainstorm, who are comfortable with the rapid fire back and forth that gets my intellect going. In short, I like people like me and left to my own devices I would hire me, over and over again.

But because I know that, I haven’t. I have hired many talented men and worked for many more. I seek out individuals with deep linear technical career paths because they provided the expertise that every good team needs. My favorite project co-lead was an introvert who let me have the first word in conversations yet added the kind of thoughtful insight that took our conversation forward. Sure, I work with and mentor some Mels, but not just Mels.

I want to believe that if my life had taken a different path and I hadn’t been in that training in my mid-20’s I would still have gotten the point. It’s simple and obvious, and I hope I would have understood it intuitively. Unfortunately I have plenty of examples in my life where despite my focus I have completely missed my own bias. There are so many failure points: gender, race, accent, clothing, religion, occupation, education. Whether someone likes sports or the symphony. Whether they have kids or cats, or live in a city or suburb.

Admit it, you could profile any of those categories. Anyone could and we’d all be wrong.

So, I’m thankful that I had that experience. I’m thankful that when I was young, eager and ignorant about what it meant to lead people my company invested in me. They believed I was capable of rising above my bias to find talent and bring them into our organization. I hope I’ve proved them right.

Drinking from the Fire Hose

Years ago a colleague told me that starting a new job is a lot like drinking from a fire hose. You’re like a thirsty person desperately holding on as water pours out with a force and speed you can’t possibly direct into your mouth. There’s more water than you need or can consume, but you can’t drink it. Instead, you’re exhausted, drenched and still thirsty.

I know from experience that the metaphor is ridiculously accurate.

For the last 60 days I’ve been drinking from my own fire hose, learning what it takes to be effective at a new job. I haven’t written a blog post in nearly two weeks because I’m soaked to the bone and weary with stretching my brain and body. Every day there is some new experience to incorporate into my world view. Every day there is another idea to assess. Every day there is a new micro pattern to fit into the macro pattern I’ve built over a 20-year career. Every single day I add more to my to do list than I take away.

And even when I’m not working my brain stubbornly refuses to stop churning in the background. Every time I settled down to write my brain scatters. I get an idea — write one or two paragraphs — and then *bam* a new to do list will form or my thoughts start to segment things into the important or unimportant, urgent or unurgent. I’ve abandoned 10 or more posts including a touching tribute to fathers. (Sorry, dads, it would have been amazing.)

Yesterday, I finally came to the conclusion that the only thing I could write about was this — struggling with the fire hose and loving the fire hose.

Because as much as I am struggling, nothing is more fun to me than learning something new. Yes, I respect and admire people who invest whole careers in becoming the most capable and competent individuals in their field — the ones who make it look easy and are rewarded with lifetime achievement awards and revered as artists in residence. But, that isn’t me, I’m not a master. I’m a journeyman, someone who will never be an expert and will always have something to learn.

I have been fortunate in my career that leadership has supported my desire to learn — they have had faith in my ability to do stuff no matter what stuff it was. Over and over they have handed me the hose and wrenched the hydrant open, trusting that I could handle it and learn what needed to be learned. And this time, like all the others, I am able to see the light at the end of the tunnel. I can sense things getting a bit easier, I can feel the water slowing and my clothes drying. 

And I can imagine a time when I will be able to write again.


When I was a kid, my parents had this card game called Mille Bornes. It’s a classic driving game from the 50’s where everyone is racing to be the first person to get 1,000 miles. Get it? Mille Bornes? But, while each person’s primary goal is to rack up 1,000 miles you have to focus on keeping everyone else from getting there, too. So when you play a “go” card, they throw a flat tire. You play a “spare tire” and they throw a speed limit. It’s the first strategy game I really remember playing with my parents where I felt like I had a shot. Luck and skill, it took a little bit of both to get a win.

Looking back, I think I liked it because there was a clear milestone to be achieved and you had to scrap and claw to get there. One moment you could be cruising along throwing down 100 mile cards like mad and then *boom* out of gas. Or, you get cocky and think you’ve got someone right in the cross-hairs with an accident hazard and then, *shazam* they have the Driving Ace safety and you gave them big points instead. The goal was simple, but it was rarely simple to get there. My parents had no tolerance for whining — if I couldn’t handle the ups and downs of the game with good sportsmanship, I wasn’t old enough to play.

I hid my frustration and learned to deal with it. I wanted to play and I wanted to win.

I was thinking about that game today because this post marks another milestone, my 100th blog post. In the eleven months it has taken me to get this far, I’ve had moments of elation where I truly felt that my words have had a positive impact in the universe. And, I’ve also had more than I couple moments where felt like those hands in Mille Bornes where I had seven cards I couldn’t use — when I would just draw and discard, draw and discard, draw and discard. It’s hard not to feel dejected, to throw your cards down and walk away.

But the thing about milestones is that they represent progress, a tangible reflection of progress even when your emotions feel that nothing has changed. I know that even though my latest post (Why Even Workaholics Should Take Vacation) has garnered only 17 views that is only one data point. The real milestone is this: 100 posts, 4,300 views and 2,300 visitors. It doesn’t matter right at this moment that my biggest fans are people who know me in real-life. It doesn’t matter that even those people feel like some of my posts are duds. It doesn’t even matter that I’m not sure whether my audience wants me to be silly or serious or sincere. What does matter is that I made it to 100 posts, because that is a milestone.

I’ll figure the rest out on my way to 200.

Why I Love Birthdays

I turned 43 today. I know there is some societal expectation that women don’t talk about aging, but I’ve never subscribed to it. When I was 25, I assumed it was because no one complains about being young and that at some point I would hit an age when I would fall in line and start being cryptic. Well, I’m 43 and I haven’t hit it yet so maybe I won’t.

I hope I don’t.

Because I honestly love birthdays. Everyone’s birthdays, but especially mine. My birthday represents the ultimate reminder of persistence, a time for reflection and a slowed down moment to be connected with the people who matter to me. And those are all things that bring me great joy.

You see, I wasn’t supposed to make it through my first week of life, much less 43 years. I’ve shared my origin story before so I’ll simplify it now: I was born too early and too small in a time when technology was less sophisticated to care for premie babies. My grandfather looked at me and said, “I’ve shot rabbits bigger than that.” The doctor told my mother she was young and could have more children.

So, while I don’t remember my first birthday, I imagine that it was quite the celebration.

The simple act of making it to another birthday is the first gift I open each year. I am here, upright, with breath in my lungs and beats in my heart. A close friend lost his wife to cancer before she reached her 45th birthday. Another close friend is living with stage four cancer now. Somehow, I am here living in what I believe is my prime. I love being in my 40’s when I am still strong and vibrant and capable — despite a few more wrinkles and jiggles. I don’t think I would go back, even if I could.

My second gift is taking a moment for reflection, giving myself time to consider what the last year given me. This year, I watched my teenage daughter find her own way in high school and she let me join her on the journey; I can see the shimmering outline of our adult relationship in the way we acted last year, and there isn’t much cooler than that. As my husband and I watched other marriages struggle, we doubled down on each other — talking intentionally about what our relationship meant to us, traveling more and going on dates. At work, I leaned into my leadership role by taking on new challenges and building new relationships. And then there’s Too Much Mel — last birthday, I was just Mel.

And, if those two gifts aren’t enough, all day I will get messages from friends and family across the globe telling me “Happy Birthday!” Sure, cynics will say that a Facebook birthday wish isn’t real, but I disagree. At 10:26am on my birthday, 65 people had taken time out of their busy day to write something to me. Sure, Facebook makes it easy, and it only takes 15 seconds to type a “Happy Birthday” in the box, but it was time and time is precious to us all. I respond to every single message I get, smiling each time about the memories it brings to light. From cousins to kindergarten classmates to people I worked with three jobs ago, it all means something.

So, I’m 43. I may get presents or cards today or I may not. Whether I do or don’t doesn’t really matter because I already opened my three most important gifts: persistence, reflection and connection.

Let’s hope I get the same things again next year.

The Anti-Helicopter Parent

I learned the most important lesson of parenting when I was a seventh grader. After an elementary life of academic excellence, I went through a rebellious streak. In a fit of principle, I decided that homework (especially in math) was no longer a requirement — it was simply a means to an end. Once I knew the material, I reasoned, it was just a waste of time to keep doing problems.

It was a great strategy with one fatal flaw — homework was graded.

As the quarters progressed, I did less and less homework. Although my test scores stayed consistently high, my homework grades went further and further down. By the end of the year, my grade in pre-algebra had dropped from an A to a D. I spent the two weeks between the end of school and our family vacation worried sick that my parents would get my report card and I would be left at home.

I shouldn’t have worried. When my record card arrived, my parents didn’t yell.

They listened as I explained my logic. They told me that I owned my academic success and that my actions were my own. They reminded me that all actions have consequences. They didn’t make excuses or tell me I didn’t understand what I was doing. They didn’t try to fix it.

In short, they let me fail.

When I look back at that moment now, as I have many times in my life, it is with amazing respect. Letting me fail couldn’t have been easy. I’d like to say there weren’t any real consequences, but the truth is that there were. I got kicked out of honors math and had to take pre-algebra — the exact same class — again. After that, I couldn’t take honors math and because my high school gave a 5.0 A for honors classes, losing the maximum honors load mathematically eliminated me from being valedictorian.

But the negative consequences were far overshadowed by the positive ones. I learned my lesson well, paying close attention to each teacher’s requirements in the future. I met my best friend in pre-algebra that ‘repeat’ year and we ended up being in math every year in high school. Graduating ninth placed me in the top ten, but didn’t put me in the pressure cooker that was the fight for first. I got into a good college and I left home knowing one important thing: No one was going to protect me from my own errors in judgement.

As a parent myself, I want to believe I am capable of letting my kids fail. I look back on that moment and wonder if I would have done the same thing. When it matters, when the stakes are high, will I have the courage to give my kids that lesson? Or will I want to fix it? Will I rationalize and tell myself that they didn’t know any better and bail them out?

I don’t think we really know how we will act, until we act. I’m just thankful that I know what it looks like and feels like to trust your kids to own it. To accept and acknowledge their growing maturity and to give them the right to make decisions and to take the consequences that come with it. To reject the helicopter.

Because I’ve made it clear, I’m only flying to college for parent’s weekend.